Refund Policy

REFUND POLICY

If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.

If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 14 days from when the order was placed. Please email hellohemp@farmtopharmcbd.com to fill out our required return authorization approval form.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start your return, please contact hellohemp@farmtopharmcbd.com

A partial refund may be issued if the item is not in its original condition, is opened and/or used, is damaged or missing parts for reasons out of our control. Any item that is returned past 14 days may qualify for a partial refund.

We do not offer refunds on sale or promotional items.

 

EXCHANGES

We are happy to replace items that arrive to you defective or damaged. If you need to exchange a defective or damaged item, send us an email with photos at hellohemp@farmtopharmcbd.com and send your item(s) once approved to: 

Farm to Pharm
ATTN: Return/Exchanges
20540 HWY 46
STE. 125
Spring Branch, TX 78070

 

SHIPPING

We are not responsible for lost or stolen packages or packages shipped to the wrong address provided by the customer. If you are unable to locate your package, please contact hellohemp@farmtopharmcbd.com.

At checkout, please be sure to use the correct shipping address.

If UPS is unable to deliver, please contact your local UPS store/hub to arrange a pickup or delivery. If the package is stolen, please contact UPS to file a claim.

We currently ship within the United States with UPS. UPS has stated they do not guarantee their ship times and, at times, the projected 3-5 business days for delivery of Standard ground shipping packages may take longer.

All orders ship within 2-3 business days unless otherwise noted. As soon as the order ships, you will receive a shipment notification email with a tracking number. Please note: Saturday and Sunday are not business days. The 2-3 business day shipping window will begin on the following Monday for all orders placed over the weekend.

After a package has been marked as DELIVERED and if the package cannot be located, we require a 24-36 hour wait time to ensure UPS will not make another attempt for delivery.

We are not responsible for packages shipped to the incorrect address entered by the customer. If the address you entered is incorrect and the package has left our facility, we suggest to contact your local UPS office or visit www.ups.com to intercept and/or locate the package. We will not re-ship an order due to an incorrect address entered by the customer.

 

Where & How Do You Ship?

We will ship to US only, and you are responsible for knowing the legal ramifications of receiving CBD products in your state.